We want you to love your purchase! If something isn’t right, we’re here to help.
1. Eligibility
- Returns accepted within 14 days of delivery
- Item must be unused, unaltered, and in original condition
- Packaging must be intact
- A video must be recorded from unpacking the order to a full 360° view of the product
2. Non-Returnable Items
- Final sale items
- Certain one-of-a-kind vintage items (noted on product page)
- Gift cards
- Items damaged after delivery
3. Return Process
- Email oldmill02@aol.com with your order number and required video
- Wait for return approval and instructions
- Ship the item back using the address provided after approval
4. Refunds
- Refunds are issued to the original payment method
- Refund processed after inspection and approval
- Processing time: 5–10 business days
5. Damaged or Incorrect Items
- Contact us within 48–72 hours if the item arrives damaged or incorrect
- Send photos of the issue for review
- We will replace or refund the item promptly
6. Return Shipping Costs
- Customer pays return shipping for change-of-mind returns
- We cover return shipping for incorrect or damaged items